Last Updated: 3 November 2026

RanthamboreSome (ranthamboresome.com) is operated by Exploravelia Wild, an independent private tour operator providing safari booking assistance, accommodation, taxi services and travel arrangements.

This policy explains how cancellations, booking changes and refunds are handled for services booked through us.

1. Booking Confirmation

An enquiry or payment alone does not confirm a safari permit, hotel reservation or transport service. Your booking is confirmed when Exploravelia Wild provides written confirmation of the services successfully reserved.

If a requested service cannot be confirmed, we will explain the available alternatives or applicable refund. A materially different service will be booked only with your agreement.

2. How to Request a Cancellation

Please send your cancellation request using the contact details on our Contact Us page or in your booking confirmation.

Include:

• Your name and booking reference.

• The registered mobile number or email address.

• The travel date and service you wish to cancel.

Cancellation charges are calculated according to when we receive your request and the conditions disclosed before payment. A request is not a confirmation of refund eligibility.

3. Safari Booking Cancellations

Safari permits are subject to the cancellation, amendment and refund rules of the relevant forest department or booking authority.

Depending on the permit conditions, a confirmed safari booking may be non-refundable, non-transferable or unavailable for amendment. Any such restrictions will be communicated before payment.

Where cancellation is permitted, the refundable amount will depend on the applicable permit rules and any previously disclosed, lawfully applicable charges.

4. Hotel, Taxi and Package Cancellations

Cancellation conditions for hotels, taxis and travel packages depend on the services selected, travel dates and relevant supplier terms.

The applicable cancellation charges and any non-refundable components will be communicated before payment. For a package containing multiple services, each component may have different cancellation conditions.

5. Booking Changes

Requests to change a travel date, traveller name, safari timing, vehicle, hotel or other service are subject to availability and the applicable booking rules.

Some changes may require cancellation and a new booking. Any additional cost will be communicated for your acceptance before proceeding.

6. Late Arrival and No-Shows

If a traveller fails to arrive at the required reporting or pickup time, the booking may be treated as a no-show.

Refund eligibility will depend on the conditions disclosed for that service. Missing a confirmed safari, transfer or hotel stay does not automatically qualify for a refund.

7. Unconfirmed or Unavailable Services

If we cannot confirm a requested service after receiving payment, we will inform you and offer available alternatives or explain the applicable refund.

We will not charge for an unprovided service unless a separate fee was clearly agreed in advance and may lawfully be retained.

8. Park Closures and Service Disruptions

Safaris and other travel services may be affected by weather, forest closures, government instructions, safety restrictions or other circumstances beyond reasonable control.

In such cases, we will assist with available rescheduling options, alternatives or refunds under the applicable booking conditions and law. A closure does not automatically guarantee or exclude a refund.

9. Wildlife Sightings

Wildlife sightings depend on natural conditions and animal movement. We do not guarantee tiger sightings or sightings of any particular species.

A completed safari is not refundable solely because a particular animal was not seen.

10. Service Charges and Deductions

Any booking assistance fee, cancellation charge or other deduction will be explained before payment where applicable.

For an eligible cancellation, we will provide a breakdown of the refundable amount and applicable deductions. No undisclosed cancellation charge will be added retrospectively.

11. Refund Processing

Once a refund is approved, we will confirm the amount and estimated processing time in writing.

Refunds will normally be returned through the original payment method. If another method is necessary, we will verify the details with the payer before processing.

The time taken for a processed refund to appear in your account may depend on the bank or payment provider.

12. Duplicate or Failed Payments

If you believe you have made a duplicate payment, or your account has been debited without a booking confirmation, please contact us with the transaction reference.

We will verify the payment status and arrange an applicable refund or explain the next steps. Please avoid making repeated payments without checking the status of the earlier transaction.

13. Problems With a Confirmed Service

If a confirmed service is not delivered as agreed, contact Exploravelia Wild promptly with your booking details and a description of the issue.

We will investigate and arrange an appropriate resolution under the booking agreement and applicable law.

Nothing in this policy limits your statutory consumer rights or remedies.

14. Contact Us

For cancellation requests, refund assistance or booking concerns, contact Exploravelia Wild through the details provided on our Contact Us page or your booking confirmation.

Website: https://ranthamboresome.com/
Operated By: Exploravelia Wild
Main Website: https://exploraveliawild.com/